Service

Q2Spa.com is your Authorized North American Service
Center for all warranty repair, part sales and refurbishing.

Service
ORB Refurbish   Array Refurbish   Power Supply Repair

REPLACEMENT PARTS
Cables   ORB Parts   Array Parts   New ORB

Is your QEnergySpa or BEFE having problems?

Uncertain of the Service problem? We offer a FREE inspection.

Upon receiving your unit, an estimate of labor and parts costs is relayed to owner for approval. At that time a credit card number and shipping information is obtained. Most units ship within 48 hours as we maintain a supply of parts for the most models. It is preferred that customers call prior to shipping unit due to past history of being able to fix problem over the phone saving time and money for you, the customer.

Orb Service

DOES YOUR ORB LOOK LIKE THIS ?
Clear Orb It’s important that you clean the orb after every bath for 20-30 minutes with the proper cleaning solution and replace any or all of the components as necessary. Leaving the cable connected, lower the Orb and Mohawk into the solution as this will prolong the cable contacts also.

 

OR LIKE THIS ORB ?
Dirty Orb that needs refurbishing This Orb Example has not been taken care of properly for a long time.

To maintain your system in optimum condition, it is important to clean

it regularly – preferable after every use.

Cleaning Product suggested: CLR(Calcium, Lime and Rust) in a solution 1:1 (1 parts water/1 part CLR)

ORB Refurbishing is an option. We offer this service.

Order Orb Parts HERE

Order Orb Refurbishment HERE

Orb Cleaning Instructions…

  1.     Rinse off thoroughly and vigorously in the sink to remove all build up.
  2.     Place the Orb/Array into the cleaning solution for between 5 to 10 minutes after every session.
  3.     CLR is mixed 1:1, half CLR, half water, in as small container as possible, with re-seal-able lid.
  4.     Judge the actual time by the amount of dirt on the Orb/Array – up to 30 minutes.
  5.     Leaving it in the solution for longer than necessary will cause excessive wear.
  6.     You can and may leave the cable attached while soaking the Orb/Array in the cleaning solution. However at times, it may be better off being detached from the Orb/Array and the Orb Connector end of the cable placed into the solution next to the Orb. In fact, my preference is to completely disassemble the orb. Remove, center module, buttons and rings and track. Fully immerse it all.  This will help get to the dirt inside orb completely, including the cable connector.
  7.     Once clean, rinse off, under lukewarm water, no hotter than your hands can handle.
  8.     Leave to dry before reassembling and putting it away

Please note:
If the Orb has not been cleaned for weeks or months, it may be necessary to soak the Orb in the cleaning solution overnight. This may/will wear your orb unnecessarily.

This cleaning solution can be re-used many times and should be replaced when it is no longer effective. Check the Orb/Array regularly. A lightly marked Orb/Array may clean completely in an hour. A heavily marked Orb/Array may take up to 48 hours. It is advised to check every few hours. Variations in time occur due to water used, measurements and the amount of marking on the Orb/Array.

Array Service

Does your array look like this?

Array 2000 It’s important that you clean the array after every bath for 30-60 minutes

with the proper cleaning solution and replace the set of plates & track as

necessary.  Leaving the cable connected, lowers the array and contacts into

the solution as this will prolong the cable contacts also.

 

Or does it look like this array?

Dirty Array that needs extensive cleaning

 

This Array Example has not been taken care of properly for a long time.

To maintain your system in optimum condition, it is important to clean

it, preferably after every use.

 

Cleaning Product suggested: CLR(Calcium, Lime and Rust) in a solution 1:1 (1 parts water/1 part CLR)

Array Refurbishing (average cost is $225.00 – depending on LIMITED parts available and parts replaced) plus shipping and handling. We also have NEW orb and Cable replacements for all BEFE Models ORDER here.

Please note: All ARRAYS are now repaired in-house. We will inspect unit for parts necessary to put the unit into “like new” condition. Prior to refurbishing your Array, we will call you for authorization and credit card number. Typical turn-around time is approximately 72 hours.

POWER SUPPLY SERVICE AND REPAIR

Used Model 3100There are several models of power supplies that have evolved since the original BEFE was marketed in 1996. In the order of origination we have the 3006, 3024, 2100, 2500, 3100, 4105, q46, q47.
Current Models: q6000, q36 and q26. We have ALL parts in stock to fix your machine.

 

The repair labor, regardless of model, repair costs vary: Repair rates are: $80.00/hour, 1 hour minimum.
Upon receiving the unit, an estimate of labor and parts costs is relayed to owner for approval. At that time a credit card number and shipping information is obtained. Most units ship within 72 hours as we maintain a supply of parts for the most models.

It is preferred that customers call prior to shipping unit due to past history of being able

to fix problem over the phone saving time and money for you, the customer.

Are you ready to inquire more about a repair?
If so, please call me, Debbie Allen at: 303-782-4841
Ship all repairs to:
Denver Nutrition, LLC

4631 East Amherst Ave.

Denver, CO 80222