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q47


q47


q47


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Other Health
Benefits

We are not allowed to say that the Q ENERGYspa has treated and or cured anything. We are plain simply not allowed to, to comply with the FDA.
More
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Ningxia Red
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Thieves Oil Blend
HQ5 Zapper




Troubleshooting
Your Q Energy Spa


The Q ENERGYspa® is easy to use and once
you are familiar with the basic principles,
it becomes second nature.
In the event that you are experiencing
some difficulty, the following guide
will assist.

As long as effervescence is visibly
emitted from the Orb, it will function
and produce the results as designed.




Troubleshooting Guide

Challenge

Possible

cause(s)

Possible solution

  • No lights on power supply at all. (All models).

  • No power source.

  • Ensure that the unit is plugged in at the wall and switched on.
  • Ensure that the power supply’s on/off switch is on.

  • Fuses are blown.

  • Replace both of the fuses at the back of the unit with 2 Amp fuses (amperage is etched on the metal of the fuse).
  • Internal power failure.

  • Please call your nearest Q The Experience service centre for assistance.

  • Power light is on, output light is off. (Models 3100 and 2500 only).

  • Front/output fuse has blown.

  • Push-in and unscrew the front fuse holder in an anti-clockwise direction and replace with a 4 Amp fuse.

  • Internal power has failed.

  • Please call your nearest Q The Experience service centre for assistance.

  • Front fuse blows continuously (Models 3100 and 2500).

    The code ‘Fo’ is displayed on screen (model 4105 only).

  • Power light, output light and system light are all on. Still no activity.

  • The Orb does not appear to produce bubbles or effervescence (All Models).

  • There is problem with the either the Orb assembly, the Cable connections or the water conductivity.

  • Internal power has failed.
  1. Ensure that the Orb Cable plug is making proper contact within the socket of the power supply and that the locking sleeve is locked in place by a clockwise turn.

  2. Ensure that the connectors on the Orb end of the Cable (the 'Mohawk') are not excessively worn and making proper contact with the brass rod protruding from the top of the Orb and the eyelet of the positive track (protruding at the side of the Orb).

  3. Check that the positive track is installed correctly, touching the positive rings only.

  4. Check the Orb is assembled correctly. Buttons (with the brass rods) are pointing away from the Centre Module.

  5. Check for loose parts within the Orb.

  6. Inspect the Rings & Track within the Orb and replace them when visibly pitted and or worn.

  7. Replace water and adjust with 'Conductive Agent' to correct the conductivity. Also see below, too conductive water (if fuses blow continuously).

  8. Replace front fuse with a 4 Amp fuse.
  9. If none of the above steps identifies and resolves the problem, please call your nearest Q The Experience service centre for assistance.

  • The Activity level lights are in the excessive range (Models 3100 & 2500).

  • The display panel reads ‘Hi’ (Model 4105).

  • The water is too conductive.
    • Internal power has failed.
    1. Select a lower setting (Models 3100 & 2500).

    2. Dilute with tank or distilled water or replace water and start again.

    3. Turn unit off and count to ten before turning unit on again. This allows the 4105 to select a lower setting. (4105 only).

    4. If the excessive light is illuminated and the highest 'water quality' of 3 bars is also illuminated; turning the unit off and adding a little more salt, forces the unit to select a lower 'water quality' setting when it is turned on again. The unit should then show a lower reading on the display panel.  (4105 only).
    5. If none of the above steps identifies and resolves the problem, please call your nearest Q The Experience service centre for assistance.

    • Cannot insert Orb Cable plug into power supply (all models).

    • Check that the semicircular indentation on the plug is lined up correctly with the same on the power supply.

    • Check that there is nothing impeding the plug.

    • Check that the pins in the plug are not bent.

    • The Orb Cable plug falls out of the socket (all models).

    • The code ‘nc’ and/or 'Sd' is visible on the display panel (model 4105 only).

    • The plug is not locked in place at the socket by the clockwise turn of the locking sleeve.

    • Push the DC output plug into the socket as far as it will go without force and lock the locking sleeve in place by a clockwise screw action.

    • The display panel reads ‘go’ (Model 4105 only).

    • The unit has gone through its initialisation sequence, has selected the water quality and set the time of 35 minutes.

    • Press The Green Start Button if you are having the standard 35 minute session.

    • To reset the timer, press mode button repeatedly until the timer button lights up and the number 35 appears on the display panel. Pressing the set button will make the units timer go down in 5 minutes increments. Wait for unit to say 'go', then press the green start button.

    • The display panel reads ‘Fi’ (Model 4105).

    • Internal fuse blown.

    • Please call your nearest Q The Experience service centre for assistance.

    • The display panel reads ‘Sd’ (Model 4105).

    • Self diagnostic mode.

    • Check connections with Orb, water and Cable. Please see the 9 steps above to identify the problem.

    • The display panel reads ‘--’ (Model 4105 only).

    • You have pressed mode button twice, the action light is on. The system is operating normally.

    • Press the 'mode' button for a different display mode if you wish. Enjoy your session.

    Q Tech recommends the use of a surge protector with the unit at all times.

     

    Model 4105 Display Codes

    go

    Press START

    Sc

    Session Completed Successfully

    --

    Normal Operation

    nc

    No Connection Detected

    Lo

    Low; Insufficient Conductivity

    Hi

    High; Excessive Conductivity

    Fo

    Output Fuse Likely Blown

    Sd

    Self Diagnostic Mode

    dc

    Diagnostic Complete

    Fi

    Internal Fuse blown, Call for service

    40-99

    Internal Error, Call for service




    Disclaimer: Please note that the Q ENERGYspa® is not offered, nor intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and is not a medical device. Use only as directed and consult your primary health care provider if you have any medical concerns and/or if symptoms persists. Water color from any session, with any device of this technology, may vary due to a large number of different parameters and circumstances.

    NO interpretation should EVER be applied to any one color and/or precipitation, NO matter the configuration or system used. To do so, would show a serious lack of judgement and unerstanding of the technology.


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